Called Rogers yesterday, the guy talked me through doing another hard reset of the phone, didn’t believe me that my contacts were saved on the SIM card (which they are, hah!), and then said they’d send me out a new phone, as mine’s still under warranty. If the failure is due to water damage though, I’m on the hook for a new phone – no worries.
While at away from my desk, I got a missed call. No voicemail, so I googled the number: turns out it’s a call centre that Rogers employs to follow up with questions on customer satisfaction after services rendered. Good idea, something I don’t mind doing, only clearly they didn’t realize when they issued the ticket to follow-up phone call me what it was that I had originally called about — hardware failure rendering me unable to speak to anyone who calls me on my phone.
Well done on paying attention to the little things, Rogers.